Refund & Cancellation Policy
Last Updated: May 1, 2026
1. Overview
Pathurn ("the Platform"), a product owned and operated by Digisept LTD, strives to provide the best educational experience. However, we understand that circumstances may arise where you need to cancel your subscription or request a refund.
2. Transaction Security & 3DS
To ensure maximum security and prevent fraud, all card transactions on Pathurn are processed via Flutterwave and require mandatory 3D-Secure (3DS) authentication.
This verification process (OTP or Biometric) is mandated by our Merchant Service Agreement to ensure that the rightful owner of the card is authorizing the transaction.
3. Refund Eligibility
Digital Nature of Service: As Pathurn provides instant access to high-yield digital study materials and medical slide atlases, refunds are generally only issued under the following conditions:
- Duplicate transactions due to technical errors.
- Unsuccessful provision of services despite a confirmed successful payment via Flutterwave.
- Refund requests made within 24 hours of purchase, provided that the user has not accessed more than 5% of the premium slide library.
4. Cancellation Policy
Users can cancel their subscriptions at any time through their Account Settings. Upon cancellation, your access to premium features will remain active until the end of your current billing period. No further charges will be made to your card.
5. Customer Support Commitment
Digisept LTD is committed to providing prompt support. If you have any issues with your payment or service, please contact us:
Email Support
hello@pathurn.study
Company Site
digisept.com
Response Time
Within 1 Business Day